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The latest figures from the Office of National Statistics st . . .

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We often support many families and young vulnerable adults w . . .

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Goods provided by donors are not always in a suitable form t . . .

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UCLH Patients and Nurse
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University College London Hospitals NHS Foundation Trust (UC . . .

“We are delighted we can make use of  our end of ranges, samples and split case goods through Giving World Online," Anthony Wagman, Chief Executive, Quest Personal Care Global Ltd.


"It's great to see the range of projects we have helped through Giving World Online and how much difference it makes," Gary Bates, Managing Director, Serif (Europe) Ltd.


"We are pleased that by donating this furniture to Giving World Online we are helping good causes and preventing landfill," Hilary Fryer, Charnwood Borough Council Cabinet Member for the Environment.


“This helps both businesses and communities and is an excellent and unique concept,” Martin Traynor, Chief Executive, Leicestershire Chamber of Commerce.


“Think of Giving World Online as a sort of dating agency; a marriage bureau that matches the needy with the givey to create relationships made in recycling heaven,” Leicester Mercury.

Frequently asked questions - Charities

Q.   Can we use goods received through Giving World for fundraising?

A.   No. It is part of our terms and conditions that all goods received are only to be directly passed on to benefit your users, or used in your organisation. We insist that you do not sell goods on, even if it is to raise funds.


Q.   We are not a registered charity - can we still register with Giving World Online to receive goods?

A.   Yes. As long as you are a bona fide community project, and have a constitution and aims and objectives, you can register with us. We will contact you to request this information when you register with us.


Q.   We can't collect the goods, can we have them delivered to us?

A.   We have a list of recommended carriers which you can use to arrange collection, but you will need to contact them yourselves and cover the costs of the delivery.


Q.   The items we need are not listed on Giving World Online. How can we find out if they become available so we don't miss out?

A.   Once you are registered with Giving World Online, you will be able to log in to your own account on our website. This contains a form which you can fill out with requests for any items you need that aren't already listed. If any items are put on the site which match your request, you will receive an email to let you know. Your request will also be displayed on our website as "things charities need". This allows businesses to check on items that they might have that could be put to good use.


Q.   My request for goods was turned down. Why?

A.   All donors are given the opportunity to approve or decline requests for their goods. The main reason for this is that some donors like to focus their giving to meet a specific area of support: e.g. children's projects or projects helping the elderly. It doesn't mean that they didn't like your project; it probably means that you don't fit in with their current remit for support.

You can help the donor make an informed decision by being very clear when completing the "What will you be using this donation for?" box.


Q.   Is there a limit to the amount of goods we can access over a specific timeframe?

A.   We do not set limits on the amount of goods that an individual organisation receives, however, if there are items that are limited and in high demand, and your project has already received a number of goods, we might ask you to wait until other projects have been given the chance to access the goods.

Please remember - you should request only what you need, when you need it. We ask that you do not stockpile.


Q.   We are registered with Giving World Online, and we have received an email about available items. How can we receive these items?

A.   Please make sure that you read the entire email carefully and follow the instructions for requesting the items. Also please note that we often receive a large number of requests for these items, and we cannot guarantee that your request will be successful. If you have been allocated items, you should be contacted by us within a couple of days. After the items have been collected, we will inform the unsuccessful organisations.


Q.   We support disadvantaged people and people in need overseas. Can we access support through Giving World Online?

A.   Most of the items available through Giving World Online are for use in the UK only. We do occasionally have a few items which can be distributed to help those overseas – this will be specified explicitly on the items.


We hope we have answered any questions you may have, but if you have a question that we have not addressed, please contact us.

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